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FAQ
1. Product Quality
1.1 Are your pieces handcrafted or machine-made?
Every piece at AR FineJewelry is handcrafted to your specifications. While handmade jewelry may not have the uniform precision of machine-made pieces, our artisans devote great care to every detail—ensuring each creation carries warmth, character, and the unmistakable touch of human craftsmanship. Never mass-produced. Always made with heart.
1.2 Are your products made of real gold or just plated?
We offer a variety of metal options, including sterling silver, gold-plated silver, solid gold (10K, 14K, 18K), platinum, and palladium. Transparency is at the heart of what we do — you’ll always know exactly what your piece is made of.
If you’d like to learn more about our metals or need help choosing the right one, we’re happy to assist!
1.3 Are your gemstones natural or lab-grown? Where are they sourced from?
We offer both natural and lab-grown gemstones, tailored to each design and our customers’ preferences. Every stone is ethically sourced from trusted partners who uphold our commitment to responsible practices. Whether natural or lab-grown, each gem is carefully hand-selected for its brilliance, beauty, and individuality.
1.4 Will the stones fall out easily?
Each gemstone is securely set using professional jewelry techniques. However, with regular wear, prongs can gradually loosen over time. To ensure your stones remain secure and your setting stays in perfect condition, we recommend having your piece inspected by a local jeweler every 6–12 months.
1.5 Will stones or gold lose their shine over time?
Both our gemstones and gold are designed to retain their beautiful shine for years with proper care. However, exposure to lotions, perfumes, or harsh chemicals may cause some dullness over time. We recommend gently cleaning your jewelry with mild soap and warm water and storing it in a soft pouch when not in use.
For gold-plated pieces, a bit of fading is natural with daily wear and friction — the rate may vary depending on individual habits. To ensure you always feel confident in your piece, we offer a complimentary replating service or a material upgrade (covering only the price difference) for orders placed within 6 months.
1.6 How do you ensure product quality before shipping?
Each piece goes through several meticulous quality inspections before leaving our workshop. From stone setting and polishing to engraving precision and overall craftsmanship — every detail is carefully reviewed. Only pieces that meet our highest standards are approved for shipment.
2. Customization
1.1 Can I customize a design on your site?
Absolutely! Every piece — from engagement rings and wedding bands to necklaces and earrings — can be customized to match your vision. Whether you’d like to choose a different gemstone, modify the setting, or adjust the style, our team is here to bring your ideas to life and guide you through every step of the customization process.
1.2 How extensive is your customization service?
Our customization services are completely flexible, offering endless possibilities to create your perfect piece. You can personalize any existing design by adjusting stone types, shapes, arrangements, settings, band styles, or even subtle details like width and thickness.
If you’re dreaming of something truly one-of-a-kind, we also offer full custom design services. Simply share your inspiration, sketches, or reference photos with our team, and we’ll bring your vision to life — crafting a bespoke piece made exclusively for you.
1.3 What is your custom fit service for wedding bands
Our Custom Fit Wedding Band service is perfect for those who already have an engagement ring and wish to pair it with a band that fits flawlessly.
We’ll request a few reference photos and measurements of your existing ring to create an accurate 3D model. Using advanced design tools, we carefully match the curve and structure of your ring, ensuring your new band complements it with a seamless, elegant fit.
1.4 Can I request a ring size that’s not listed?
Of course! If your size isn’t listed in the ring size dropdown, we can still create it for you. Simply leave a note with your exact size at checkout, or contact our customer service team beforehand, and we’ll confirm availability.
1.5 Can I modify my order after it’s been placed?
If your order has already entered production, some modifications may be limited. However, we’re happy to pause the process and review your customization requests with you. Changes that don’t affect the design’s structure can usually be made easily. For modifications requiring structural adjustments, production time may be extended, and an additional fee may apply along with any price difference.
1.6 Can I choose the font style for the engraving?
Absolutely! You can select any font style to make your engraving truly personal. Just include the font name in the order note section at checkout, and we’ll take care of the rest.
1.7 Must engraving be limited to text?
Not really. We can also include emojis to make your engraving extra special. If you have a custom icon, meaningful pattern, or something unique in mind, just share it with us. We’ll confirm what’s technically possible before production begins.
3. Sustainability
1.1 Do you use recycled metals?
Yes! Our pieces are crafted using recycled precious metals, reducing the impact of mining while creating jewelry that is both beautiful and sustainable.
1.2 What makes lab-grown gems a sustainable choice?
Lab-grown gemstones deliver the same brilliance and durability as natural stones, but with a much smaller environmental footprint. By reducing land disruption and water use, they offer a more sustainable choice for conscious jewelry lovers.
1.3 What sustainability practices do you follow in your production process?
At AR FineJewelry, we take a mindful approach to every step of our jewelry-making process. Each piece is made to order, reducing overproduction and waste. Our artisans work in small studios using modern, low-emission tools, and we prioritize recycled metals and lab-grown gemstones whenever possible. For us, sustainability begins with intention — and we stay true to it.
1.4 How do you minimize packaging waste?
Overpackaging isn’t part of our philosophy. Our standard packaging includes only what’s necessary: a sustainable jewelry box and a protective bubble mailer to keep your piece safe during transit. While it may seem “minimal,” simplifying packaging is a small but meaningful step toward reducing waste. For gifts, we use FSC-certified paper to ensure the unboxing experience is both beautiful and responsible.
4. Payment Related
1.1 What payment methods do you accept?
We accept a wide range of secure payment methods, including Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Maestro cards. You can also check out easily with PayPal, Klarna, or Afterpay.
1.2 Can I pay in installments?
Yes! You can choose Klarna, Afterpay, or PayPal Pay Later at checkout to split your purchase into installments. We also offer an in-house Layaway Plan, a flexible payment option where you can pay over time, and your jewelry will be crafted and shipped once the full payment is completed. Please feel free to get in touch with our customer service team if you’d like to learn more about our Layaway Plan.
1.3 Is it safe to make payments on your website?
Absolutely. Our website uses SSL encryption and trusted third-party payment gateways to protect your information. We never store credit card details, and all transactions are processed securely through verified, encrypted systems, so you can shop with complete peace of mind.
1.4 Which currency will I be charged in?
Our website displays prices in USD by default. You can use the currency converter in the footer to view prices in your local currency. Payments are processed in USD unless you select another currency, in which case your order will be charged at the current exchange rate.
5. Shipping & Delivery
1.1 Where do you ship to?
We ship worldwide! No matter where you are, we’ll do our best to make sure your jewelry reaches you safely. Please note that shipping times and available courier options may vary depending on your location.
1.2 How much does shipping cost?
Shipping is free within the United States. For international orders, fees typically range from USD $40–$100, depending on the destination. You can estimate shipping costs in your cart before checkout.
Please note that customs duties or import taxes may apply in some countries and are the customer’s responsibility.
1.3 How long will it take to receive my order?
Each piece is made to order, so crafting takes time before shipment. Production time depends on the option you selected on the product page. Once your order is ready, delivery usually takes 5–13 business days, depending on your location. You’ll receive an email with tracking information as soon as your package is on its way.
1.4 How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your shipment. You can also log into your account or visit our Order Tracking page on the website anytime to see the latest updates.
1.5 What should I do if my package is delayed or lost?
If your package appears delayed, please check the tracking link for any updates first. If your package is lost or further delayed, contact us at service@arfinejewelry.com
6. Returns & Exchanges
1.1 What is your return policy?
We hope you’re enjoying your purchase! If you’re not completely satisfied for any reason, we’re here to help with a return or refund. For more details, please see our Exchange & Refund Policy.
1.2 How do I request a return or exchange?
To start a return, please contact our customer service team with your order number and reason for return. Once approved, you’ll receive detailed instructions.
1.3 I heard customized items can’t be refunded, what if the item is defective?
While pieces with customized requirements are not eligible for refund as they’re made uniquely for you, if your custom piece arrives with a defect or an issue caused by us or the shipping process, we will absolutely stand by your side. Simply get in touch with our customer service team for help.
1.4 Do I need to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to a confirmed defect or an error on our part. In such cases, we’ll provide a prepaid return label or reimburse the shipping costs to ensure a smooth process.
7. Warranty
1.1 What is your warranty policy?
Our warranty covers any manufacturing defects in materials or craftsmanship for 1 year from the date of delivery. For full details, please see our Warranty Policy.
1.2 What’s not covered under the warranty?
Our warranty does not cover normal wear and tear, accidental damage, loss, or issues caused by improper care. For example, exposure to harsh chemicals, extreme pressure, or issues caused by resizing with a third party.
1.3 How can I request a warranty repair?
If you believe your piece qualifies for warranty service, please contact us with your order number, a brief description of the issue, and clear photos of the item. Our team will review your case and provide the next steps, including a return label if needed.
1.4 Do you offer replating or paid repair services after the warranty expires?
Yes! Even after the warranty period, we offer replating and other repair services. Fees vary depending on the complexity of the work. Simply contact us with a brief description of your request, and we’ll guide you through the process and provide our recommendations.
1.5 Do you offer a lifetime warranty?
Unfortunately, we do not offer a lifetime warranty.
As a small business, we focus on creating high-quality, handcrafted jewelry at accessible prices, and we are unable to support long-term maintenance programs like some luxury brands. Our expertise is in designing and crafting new pieces rather than performing ongoing repair services.
That said, we’re always happy to help if any issues arise. Please reach out to our customer service team for assistance.